FAQs

FAQ's

Why did the expected ship date change for my pre-order item?
The expected ship date shown when an order is placed is set based on when we expect to receive the merchandise from the vendor. This date can change based on vendor and shipping delays. If your pre-ordered item is going to be delayed, we will let you know by email.
When will I be charged for a pre-order item?
When you place an order for a pre-order item, we will send an authorization hold request to your card issuer. The authorization hold is not an actual charge and will eventually expire and drop off your account based upon the time frame set by your card-issuing bank. If the authorization hold expires before the item becomes available or before the order is ready to be shipped, the authorization will automatically renew. Once the item ships, a final charge will be submitted to your bank.
Do you price adjust pre-order items?
Yes. We offer sale price adjustments within 14 days of the original purchase date. If an item goes on sale during that period, please let us know and we can process a refund back to your original method of payment.
Out of Stock Merchandise
While we make every effort to fulfill your entire order, on rare occasions we may need to cancel one or more item(s). If we are unable to fulfill your entire order due to merchandise being out of stock, you will receive a cancellation e-mail and will not be charged for the unshipped item(s).

 

MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately, we only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

WHEN WILL MY ORDER SHIP?

All orders are processed and shipped within 3-8 business days 

WHY WAS I CHARGED TWICE?

If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

HOW DO I USE A STORE CREDIT AND A COUPON CODE?

Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock you will be notified by email.